At 3patti, we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect from players across Pakistan, how we use and store it, who we share it with, and what rights you have over your own information. We believe transparency is the foundation of trust.
These six principles govern every decision 3patti makes about your personal data. They are not marketing language — they are binding obligations we hold ourselves to under our international gaming licence.
3patti collects only the personal data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not collect data for its own sake.
All personal data held by 3patti is encrypted at rest using AES-256 encryption and in transit via TLS 1.3. Our servers are hosted in ISO 27001 certified data centres with 24/7 intrusion monitoring.
3patti does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is your own. We share it only where legally required or where you have given explicit consent.
You have the right to access, correct, delete, and export the personal data 3patti holds about you. All data subject requests are processed within 30 days. See Section 8 of this policy for full details of how to exercise these rights.
Data collected for one purpose — for example, KYC identity verification — will not be repurposed for an unrelated use without your knowledge and, where required, your explicit consent. 3patti is transparent about why each piece of data is collected.
3patti retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Once the retention period expires, data is securely deleted or anonymised.
1.1 3patti ("we", "us", "our", "the Company") operates the online gaming and sports betting platform available at https://3patti.lol (the "Platform"). 3patti is an internationally licensed online gaming operator offering casino games, live dealer tables, slot games, Teen Patti, Bingo, and cricket betting primarily to players in Pakistan.
1.2 For the purposes of applicable data protection legislation, 3patti is the data controller in respect of all personal data collected from players and visitors through the Platform.
1.3 We are committed to handling your personal data responsibly, transparently, and in full compliance with our obligations under international data protection standards and the requirements of our gaming licence.
1.4 This Privacy Policy applies to all current and former registered players, prospective players who have commenced registration but not completed it, and any visitor who accesses any publicly available part of the Platform.
2.1 We collect personal data in several categories depending on how you interact with the Platform. The table below summarises the principal categories of data we may hold about you:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC or passport number, selfie photograph | Account registration, KYC verification, age verification |
| Contact Data | Email address, Pakistani mobile number, city of residence (e.g., Karachi, Lahore, Islamabad) | Account communications, support, security alerts |
| Financial Data | JazzCash or EasyPaisa mobile wallet number, HBL / UBL account details, USDT TRC20 wallet address, SadaPay account reference | Payment processing, withdrawal verification, AML compliance |
| Transaction Data | Deposit history, withdrawal history, bet records, game history, bonus usage | Account management, regulatory reporting, dispute resolution |
| Technical Data | IP address, device type, operating system, browser type, session duration, referring URL | Platform security, fraud detection, service optimisation |
| Usage Data | Pages visited, games played, features accessed, click patterns, time on Platform | Responsible gaming monitoring, product improvement |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer service, complaint handling, quality assurance |
| Marketing Preferences | Opt-in / opt-out status for promotional emails and SMS notifications | Consent-based marketing communications |
2.2 We do not collect any special categories of sensitive personal data (such as racial or ethnic origin, religious beliefs, health data, or biometric data) except where you voluntarily provide such information in the course of a support interaction or formal complaint, in which case it will be used solely for the purpose for which it was provided.
3.1 Directly from you. The majority of personal data we hold is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.
3.2 Automatically from your device. When you access the Platform, our systems automatically collect certain technical data including your IP address, device identifiers, browser settings, and session information. This data is collected using cookies and similar tracking technologies as described in Section 7.
3.3 From third-party verification providers. Where we engage third-party identity verification or KYC service providers to confirm the accuracy of the information you have provided, those providers may supply us with additional verification data or risk scores derived from their own databases.
3.4 From payment processors. When you make a deposit or request a withdrawal via JazzCash, EasyPaisa, HBL, UBL, SadaPay, or USDT TRC20, our payment processing partners share transaction confirmation data with us to allow us to credit or debit your account correctly.
3.5 From fraud prevention and anti-money laundering services. We receive risk indicator data from specialist fraud detection and AML screening services as part of our regulatory obligations under our gaming licence.
4.1 3patti uses personal data for the following purposes:
4.2 We will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your explicit consent.
5.1 3patti processes your personal data on one or more of the following legal bases:
5.2 Where processing is based on legitimate interests, you have the right to object to that processing. See Section 8 for details of how to exercise this right.
6.1 3patti does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your personal data only in the circumstances described below:
7.1 3patti uses cookies and similar tracking technologies (including browser local storage and session storage) on the Platform for the purposes described below. A cookie is a small text file placed on your device by our servers when you visit the Platform.
7.2 Managing Cookies. You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies — particularly strictly necessary cookies — will impair your ability to use the Platform. Instructions for managing cookies in popular browsers are available from the browser developer's help pages.
7.3 No Third-Party Advertising Cookies. 3patti does not permit third-party advertising networks or data brokers to place tracking cookies on the Platform. We do not use cross-site tracking for advertising retargeting purposes.
8.1 Subject to applicable law and certain conditions, you have the following rights in respect of the personal data 3patti holds about you:
You have the right to request a copy of the personal data 3patti holds about you, together with information about how it is used, where it came from, and who it has been shared with.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you. For identity and KYC data, corrections may require re-submission of identity documents.
You have the right to request deletion of your personal data in certain circumstances — for example, where it is no longer necessary for the purposes for which it was collected. This right is subject to our legal obligations to retain certain data under our gaming licence and AML regulations.
You have the right to request that we restrict our processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing pending verification of our legitimate grounds.
Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
You have the right to object at any time to processing of your personal data that is based on legitimate interests. You also have an unconditional right to object to processing of your data for direct marketing purposes at any time.
Where 3patti makes decisions about you solely by automated means that have a significant effect on you (for example, automated account suspension triggered by our fraud detection systems), you have the right to request human review of that decision.
9.1 3patti retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by our legal and regulatory obligations. The table below provides indicative retention periods for the principal categories of data we hold:
| Data Category | Retention Period | Basis |
|---|---|---|
| Identity and KYC Documents | 5 years from account closure | AML / gaming licence obligation |
| Financial and Transaction Records | 5 years from transaction date | AML / gaming licence obligation |
| Bet and Game History | 3 years from account closure | Regulatory reporting, dispute resolution |
| Customer Support Communications | 3 years from last interaction | Dispute resolution, quality assurance |
| Marketing Preferences | Until consent is withdrawn | Consent |
| Technical / Log Data | 12 months from collection | Security monitoring, fraud detection |
| Self-Exclusion Records | Indefinitely (or minimum 7 years) | Responsible gaming obligation |
9.2 Where retention beyond the periods above is required for the establishment, exercise, or defence of a legal claim, 3patti may retain the relevant data until the conclusion of that claim or any associated appeal period.
9.3 On expiry of the applicable retention period, personal data will be securely and irreversibly deleted or anonymised such that it can no longer be attributed to an identifiable individual.
10.1 3patti implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
10.2 Data Breach Notification. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, 3patti will notify affected players without undue delay and in any event within 72 hours of becoming aware of the breach. Notification will be provided via the email address registered on your account and will include a description of the nature of the breach, the categories of data affected, and the steps 3patti is taking to mitigate the impact.
10.3 Your Responsibility. While 3patti takes all reasonable steps to protect your data, the security of your account also depends on your keeping your login credentials confidential. Please use a strong, unique password for your 3patti account and enable any two-factor authentication options available to you.
11.1 If we discover or are notified that personal data belonging to a person under 21 years of age has been collected through the Platform — whether due to misrepresentation of age at registration or any other reason — we will immediately close the associated account, delete all personal data collected in connection with it, and return any deposited funds in accordance with our Terms & Conditions.
11.2 If you are a parent or guardian and believe that a minor in your care has registered an account on 3patti, please contact us immediately at . We will investigate and take appropriate action within 24 hours of receiving your report.
11.3 3patti cooperates fully with law enforcement authorities in respect of any matter involving underage access to gambling services.
12.1 As an internationally licensed online gaming operator, 3patti may transfer personal data to, and process it in, countries outside Pakistan. This may occur where our servers, third-party service providers, or gaming licence authorities are located in jurisdictions outside Pakistan.
12.2 Wherever personal data is transferred internationally, 3patti ensures that appropriate safeguards are in place to protect the data to a standard equivalent to the protections provided under this Privacy Policy. Safeguards we rely on include:
12.3 You may request further information about the specific safeguards applicable to any international transfer of your data by contacting us at .
13.1 3patti will only send you promotional communications — including bonus offers, free bet notifications, new game announcements, and PSL cricket betting promotions — where you have given your explicit consent to receive such communications at the time of registration or at a later date through your account settings.
13. 2 You may withdraw your consent to receive marketing communications at any time by:
13.3 Withdrawal of marketing consent will be processed within 5 business days. Please note that opting out of marketing communications does not affect transactional communications — such as deposit confirmations, withdrawal notifications, security alerts, and responsible gaming messages — which are sent on the basis of contractual necessity and cannot be disabled while your account remains active.
13.4 3patti does not purchase marketing lists or engage in unsolicited bulk email campaigns. All marketing communications originate from our own systems and are addressed only to players who have expressly opted in.
14.1 3patti reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or operational circumstances. The updated Privacy Policy will be published on this page with a revised "Last Updated" date at the top.
14.2 Where a proposed change is material — that is, where it significantly affects your rights or the way in which we use your personal data — we will notify you in advance via the email address registered on your 3patti account, giving you a minimum of 14 days' notice before the change takes effect.
14.3 Your continued use of the Platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any change to this Privacy Policy, you should cease using the Platform and may request closure of your account by contacting our support team.
14.4 We encourage you to review this Privacy Policy periodically to stay informed about how 3patti is protecting your information. Archived versions of previous Privacy Policies are available upon request.
15.1 If you have any questions, concerns, or complaints about this Privacy Policy or the way in which 3patti handles your personal data, please contact our Data Protection team using the details below:
15.2 Complaints. If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to the relevant supervisory authority or to the licensing authority under which 3patti operates. Details of the applicable supervisory authority will be provided upon request.
15.3 Support Hours. Our player support team is available 24 hours a day, 7 days a week. Players across Pakistan — in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and beyond — can reach a live agent via the live chat feature on the Platform, typically within two minutes during peak hours.
Now that you know exactly how 3patti handles your data, explore Pakistan's most trusted online casino platform — with full confidence that your personal information is in safe hands.
21+ only. Please gamble responsibly. Casino games involve financial risk.